Terms of Use
1. GENERALLY
These terms of use of this website, which belongs to the company under the name "KONSTANTINOS KOULLIAS SA" and distinctive title "ATLANTIS HOTEL", which is based on the island of Kos (Lambi area) with G.E.MI number 123307020000, TIN  094034654 (hereinafter the "Company") and the PRIVACY POLICY (hereinafter the "Terms of Use"),  as amended and in force from time to time, constitute the terms and conditions on which we make available to you, the prospective customer and/or customer and/or user, the website www.atlantishotel-kos.com (hereinafter the "Website"), apply immediately from your first visit to the Website and govern your navigation, use and legal relationship with the Company for the provision of reservation and accommodation services at the "ATLANTIS HOTEL" (hereinafter the "Hotel"), unless otherwise agreed between the Company and you in writing, thus, depending on what was agreed in the written contract between you and the Company, the terms of the written contract will additionally apply or only the terms of the written contract will apply.
 
Before continuing to navigate the Website, please read the Terms of Use carefully.
The Website constitutes property of the Company. By accessing the Website, the content and services it provides, you, the user of the Website and/or the prospective customer and/or the customer unconditionally declare and confirm that you agree with and understand the content of the Terms of Use. If for any reason you do not agree with part and/or all of the Terms of Use, please do not use the Website.
 
These Terms of Use may be amended from time to time with any frequency without special notice, while upon publication of each amendment on the Website they enter into force and become binding. We recommend that, upon completion of your reservation, you print or save a copy of the Terms of Use, since the Terms of Use, as they will apply at the time of your reservation, will govern the relationship between us.
Please check the Terms of Use regularly. Your use of the Website will be considered as your consent to the Terms of Use, as in force from time to time.
If you have any questions for any issue regarding the content and services of the Website and the Terms of Use, you can contact us at email media@koulliasgroup.com.
 
2.RESERVATIONS/ BOOKING
To make a reservation at the Hotel you must be over 18 years old. Your reservation or reservations are governed by the Terms of Use. If a written agreement is concluded between us, the written agreement will apply additionally or exclusively, depending on what has been agreed therein. By making a reservation, you represent, confirm and guarantee that you have the legal capacity to make the reservation and that the information you fill in for your reservation is true and accurate. In case that you represent and make a booking on behalf of a third party, you confirm and warrant that you have the authorization and consent of the third party for such reservation.
 
Booking is made by the following ways:
 
- on-line on the Website: www.atlantishotel-kos.com
 
During your navigation on our Website, each time, in a comprehensible and user-friendly way, are indicated to you specific technical steps to proceed and properly complete your reservation and make any prepayment of the reservation, after being informed about the availability of rooms, the price of the total overnight stays you choose, the cost of any prepayment for the reservation and the facilities of our Hotel regarding the selected reservation.
 
In order to complete the reservation, it is required a) your acceptance of these Terms of Use and the Privacy Policy of our Website, by "clicking" on the corresponding checkbox "I accept the Terms of Use and Privacy Policy", as well as b) the confirmation of the reservation that entails an obligation to pay by "clicking" on the respective checkbox, after filling in the invoicing/s details and the details of your payment instrument (e.g. debit card details) for  carrying out the transaction. Before the final confirmation of the reservation, the consumer is provided with the technical possibility of changing his options (e.g., change of room, dates, etc.).  
 
-by phone at   +30 22420 23770,
 
-via email to reservations@atlantishotel-kos.com.
 
Upon completion of the reservation and provided that a) any payment of the corresponding prepayment amount of the reservation is confirmed to the Company, b) the correctness of the details and validity of your credit/debit etc. card is confirmed, you will receive a confirmation to your e-mail within twenty-four (24) hours with the details of your reservation, if you have notified to us your email.
 
It is clarified that the final submission and completion of your reservation constitutes your proposal for the conclusion of a distance booking contract and therefore the distance booking contract is concluded upon acceptance of your reservation by our Company.
Upon booking confirmation, we notify you of the following aggregated information:
a) the identity of our company as a supplier-service provider,
(b) the geographical address at which the company is established;
c) the telephone number and e-mail address of our company,
(d) the main features of the reservation;
(e) the total price of the reservation;
(f) payment arrangements (e.g., provision of proof of payment or prepayment of a reservation);
(g) the conditions, deadline and procedures for exercising your right of withdrawal from the concluded contract.
The concluded contract between us is filed by our Company for up to 10 years in accordance with its legal and tax obligations. Although you are aware of the concluded contract, in accordance with the above-described technical stages of its conclusion, you may in any case regain access to the concluded contract in the future by sending us a relevant access request via e-mail, or in any other appropriate way according to our contact details.
3.PRICES - PAYMENT METHODS
Prices displayed on the Website are in Euro (€) include VAT and all taxes provided by applicable law, except overnight tax, which is payable at the Hotel upon your arrival.
For the completion of the reservation, we accept payments by debit/credit card.
The Company shall not be liable against you in the event that third parties, such as your bank or companies that facilitate the completion of your reservation at the Hotel, make any type of charge for the provision of their service or for any other reason.
The prices listed in your reservation are per room and vary depending on the selected reservation dates and the number of people.
4. CANCELLATION & CHANGE POLICY
During the completion of your reservation, you are provided with two different types of booking, "Flexible Booking" and "Prepaid Booking".
Flexible Booking
Your credit/debit card details are necessary for the Company to complete your reservation, but no deposit is required.
Your credit/debit card will be charged upon your arrival at the Hotel. 
To cancel your reservation please contact us at  +30 22420 23770 or via email at reservations@atlantishotel-kos.com.
In case you withdraw from the contract concluded between us and cancel your reservation
I. up to four (4) days prior to your arrival date, you will not be charged for such cancellation,
II. less than four days prior to your arrival date, the amount corresponding to the cost of the 1st overnight stay will be charged,
III. In case of non-arrival you will be charged the amount corresponding to the cost of the 1st overnight stay,
IV. In case you do not stay at the Hotel until the last day of your reservation, you will be charged the full amount of your reservation,
V. To exercise your right of withdrawal, you can contact us via e-mail at reservations@atlantishotel-kos.com address, or in any other way at our contact details (telephone, address of our premises).
Prepaid Booking
Your credit/debit card details are necessary in order for the Company to complete your reservation and you shall prepay the total cost of your reservation.  Your credit/debit card will be charged with your reservation.
In case of change or cancellation or non- arrival on your arrival date, the prepaid amount of your reservation is not refunded.
5.INTELLECTUAL PROPERTY RIGHTS
Unless otherwise stated, the content of the Website, including all intellectual property rights (industrial and intellectual), indicatively unregistered intangible goods, images, graphics, photographs, drawings, texts, structure, are intellectual property of the Company and are protected by the relevant provisions of Greek law, European Union law and international conventions and treaties. Therefore, none of them may be wholly or partially sold, copied, modified, reproduced, republished or uploaded, transmitted or distributed and presented to the public in any way. The user understands and accepts that he is not granted the right to reproduce, copy, sell, resell and / or commercially exploit in any way and for any reason all or part of the content contained on the Website, without prejudice to any legal right of the Company to exercise the relevant claims against the violator of this term of use in any way. 
6. DISCLAIMER
The content and services of the Website are provided "as is", without any warranty expressed or implied in any way.
The Company shall not be liable under any circumstances whatsoever, including negligence - to the fullest extent permitted by law - for any kindy of damage: (a) the user of the Website suffered, through the use of the services and content of the Website (e.g. non-completion of the reservation for reasons not falling within the sphere of influence of the Company), which use he/she makes on his/her own initiative and with knowledge  and acceptance of the Terms of Use, and/or (b) any third party suffered, as a result of the actions of any user of the Website in violation of the Terms of Use, any more specific terms agreed between the Company and the user and the applicable legislation. In addition, the Company is not liable in case of unavailability. Users are solely responsible for all transactions they make through or as a result of using the Website, as well as for the specific terms and conditions of such transactions. The Company is not responsible for any unavailability or errors of the Website and its contents and services, due to force majeure (indicatively and not restrictively: unavailability of the internet, power failure, failure of technological equipment, telecommunications failure) or other technical reasons or related to the technical maintenance of the Website. Also, the Company is not responsible for any damage due to any use of the Website, including any damage, which is due to the modification or sabotage or any unlawful act or intervention to the Website by third parties. Without prejudice to any mandatory rules of applicable law, the liability of the Company to compensate the user for any claim (including tort) is limited to the cost of the user's reservation.
 
 
7.HYPERLINKS
The Website may include hyperlinks to websites and content owned by third parties and managed by third parties. Hyperlinks may be included on the Website from time to time for your convenience (e.g., hyperlinks to attractions, etc.).
With these websites, the Company does not provide any recommendation or advice to you. The Company is also not responsible for examining or evaluating the websites and the content to which the hyperlinks refer and does not bear any liability towards the user for the entire content of these websites (including the comments of the users of these websites) and the acts or omissions of the aforementioned third parties or administrators. We advise you to carefully read the terms of use and privacy and cookies’ policy of these websites.
 
8.APPLICABLE LAW, JURISDICTION & OTHER TERMS
The Terms of Use, any modification thereof, as well as all matters relating to the Website and the services provided by the Company (and through this Website) are governed and regulated by Greek Law. The courts of Kos are exclusively competent to resolve any dispute relating to the Terms of Use and the Website. The exclusive jurisdiction of the courts of Kos also includes injunctive relief, interim injunctions and disputes arising from tort. Any provision of the above terms is found to be contrary to the above legal framework or becomes invalid, automatically ceases to apply and is removed from the present, without in any way affecting the validity of the other terms. The Terms of Use are provided in Greek and English. In case of discrepancy, the Greek one will prevail.
 
9.OUT-OF-COURT SETTLEMENT
For the most effective and immediate resolution of any problems you may have from our transactions, you can contact us directly and anytime by e-mail or telephone.
However, if we are unable to fully resolve any issues you may have and you believe that they violate any of your rights to any extent, you may seek to resolve any disputes by resorting to the Online Dispute Resolution Platform (ODR):
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL.
The ODR platform shall be an interactive website which constitutes a single point of entry for consumers and traders seeking the out-of-court resolution of disputes concerning contractual obligations under online sales or service contracts between a consumer resident in the Union and a trader established in the Union through an Alternative Dispute Resolution (ADR) entity listed in accordance with Article 20(2) of the Directive 2013/11/EU.
In Greece, the certified ADR entities are:
The Independent Authority "Consumer Ombudsman", with competence in all commercial sectors,
The Banking-Investment Services Ombudsman with competence in the commercial sector of financial services, and
ADR POINT PC - Center for Alternative Dispute Resolution with competence in all commercial sectors with the exception of the categories explicitly mentioned in the relevant legislation.
European Institute for Conflict Resolution (E.I.E.S.) with competence in all commercial sectors with the exception of the categories explicitly mentioned in the relevant legislation.
Institute for Alternative Dispute Resolution - startADR with competence in all commercial sectors with the exception of the categories explicitly mentioned in the relevant legislation.
The European Consumer Centre of Greece has been appointed as the National Contact Point for ODR in Greece, information about which and for dispute resolution can be found at Online Dispute Resolution | European Commission (europa.eu).
You can also contact the authority of the Consumer Ombudsman CONSUMER OMBUDSMAN - Independent Authority (synigoroskatanaloti.gr).